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The price of my internet only service was bumped up in the middle of this pandemic. @Ask_Spectrum We have DMd for 2 days. If you have questions about Spectrum Mobile, visit Spectrum Mobile Customer Support. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users. And, no answer.". He looked at the downed cable and said he would put in a ticket to get someone to come out and look at it but no one has showed up. Sign up for The Home You Owns Live Better with Little Effort text message course for fun tips and tricks. Called xfinity x7!! Having an electrician clean that up is the safest step, and for the cost of calling in someone for that, you could probably get the whole job done and have complete peace of mind that you arent making any mistakes. First, call the service provider's phone number listed on your bill. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? SPECTRUM TV The Best Cable TV Service for $ {srcitylookup/city}, $ {srcitylookup/abbreviatedState} 125+ available channels 85,000+ On Demand titles No contracts Shop now Find Best Offers Entertainment for Everyone All plans feature live sports, breaking news, blockbuster movies, Spectrum Originals and thousands of FREE On Demand options. You can reach out to us through our Facebook page, Twitter, email address or by using theCONTACT USsection on our web page. Futuristic/dystopian short story about a man living in a hive society trying to meet his dying mother. It's possible as part of the outage it will be fixed. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. As you are aware, when you call the "800" numbers, you will get a residential sales or repair tech who does not usually have access to contact local maintenance teams. Please send us a peer to peer message with your name, your best contact phone number, the affected address (or addresses) in question, as well as any additional details including location of the dropped lines, if any trees are in the way, etc. The density of these reports is depicted by the color scale as shown below. How to Avoid Utility Lines When Digging in Your Yard - The Spruce Please Follow/DM your account information and or your address and phone number so that we can access the account and review. From there, click the 'New Message' icon. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Provide your account info and say, Line is down., Dont have AT&T service? After completing this captcha request, you can continue to access the site as normal. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. "A lot of people I've talked to [at AT&T], I've been transferred to somebody else, who says, Oh you need to talk to Hannah, you need to talk to Troy, or you need to talk to whomever, Meyer said. How do we safely remove these without getting electrocuted? How should I deal with a cable found underground on my property? 1. They say the cable will be buried later in the week. If it was gas, electric, or plumbing, I would say not to touch it. What do you mean to post publicly.? @Ask_Spectrum we are trying to watch the congressional hearing!!! Let us know if you find downed or uncovered wires or cables in your area. It shouldn't take that long. Let us know. The map below depicts the most recent cities in the United States where Spectrum users have reported problems and outages. Share them here. Any Xfinity agent can enter in a ticket for the field to address down or drooping lines. Then yesterday out of the blue my modem stopped communicating to the server and my internet has been down since. I don't think this is allowed. And who would do the work, because the cable company is unlikely to be interested in undoing something that not only makes them no money, but also makes it harder for them to make money down the road? Pepco has pictures on its website that can help you identify the power-system components. ET. Its time to put tremendous pressure on @Ask_Spectrum for a consistently low quality of service, @Ask_Spectrum Is there an outage in my area the WiFi isnt working. MORE TOP STORIES |Harrison College closing all Indiana campuses | Greenfield parents upset after students get breadsticks formainentree at lunch | Nearly 500 mosquitos in 57 countiestestpositive for West Nile | Indiana teen charged inmurderof 2 siblings | Woman dies after road rage shooting. I have escalated your issue to the Comcast Team available to these forums. First, call the service providers phone number listed on your bill. The question will be if enough slack is in the line to even move it a few feet away from the tree. Thanks for responding to this community post and letting us know about your line concerns that still need to be addressed. "Signpost" puzzle from Tatham's collection. A: Cable and phone wires dont carry current, so its safe to remove them. Underground or overhead fiber cables | AT&T Community Forums Since the cable tech had so little to do, they charged me for time and materials which was basically dropping the conduit in the bottom of the ditch with enough left over on each, snaking the cable, putting ends on and connecting them. @Ask_Spectrum outage again in Brooklyn. We can most definitely take a further look at this issue. @ChrisCudmore, they would then mark the new location. Who Do I Contact About Downed Phone Line In My Backyard? Verizon service typically comes in underground, he said. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area that appears at the bottom of the window and hit enter to send. Click "Send a private message" and private message me. Add a comment. Great news. Spectrum.net What to do about unburied cables in your yard - WRTV To send us a Private direct message, select the message icon in the top right corner and then search for Xfinity support. Shameful. Thank you for visiting and posting on our Forum. In a follow-up video, Jacob discussed how Time Warner escalated his ticket, thanks to all of the comments made on his video . I've been with @GetSpectrum @Ask_Spectrum for multiple years. Somethings living in the ceiling maybe squirrels, maybe not, A safe way to get rid of all those old cable and phone wires. I would be happy to look at any existing tickets to see what our next steps are for getting this taken care of. power is back on but no internet. In the last three months, how would you rate Spectrum? So, what can you do if youre dealing with an unburied cable in your yard? He would also remove the phone and cable boxes and all the wiring once connected to those services. Privacy Policy. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. All rights reserved. Question About Spectrum Voice (Landline) Caller ID Information? Hed cut them and strap them back as far as possible. Generally, you'll have to pay the utility to move it. It's not my router. @Ask_Spectrum is there an outage in my area? ^JC, We are glad that this working and apologize for the inconvenience. Who removes tree branches resting on utility cables in easement?